General

Flight Data Vision Limited (“the Company” or “we”) is the owner of the website www.Flightdatavision.com (“the Website). The Company is committed to protecting your privacy and we understand you want to keep your information private, safe and discrete. This Privacy Policy is designed to help you decide whether to use the Service and in what manner, and it describes how we collect, store and use information on individuals who use the Service.

The Services hereunder are offered by Flight Data Vision Limited, registered at:

Flight Data Vision Ltd.,
Brenchley House
School Road
Charing
TN27 0JW
United Kingdom

Consent to use Information

This Policy is a legally binding agreement between you (“you” or “user”) and us. By visiting, accessing or using the Website or App, or providing information to us in any other format, you agree to and accept the terms of this Privacy Policy, as amended from time to time, and you consent to the collection and use of information in the manner set out in this Policy. We encourage you to review this Policy carefully and to periodically refer to it so that you understand it and its subsequent changes if any. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, PLEASE STOP USING THE SERVICE IMMEDIATELY AND WHERE RELEVANT UNINSTALL.

What Information We Do Collect and what information we Do Not collect ?

We collect the following types of data and information from you:

(1)    Non-Personal Information – We retain some non-personally identifiable information (“Non-Personal Information”), such as your approximate geo-location and your web request when sending us such request : Support Request, Personal details when you register a licence

(2)    Personal Information – “Personal Information” is information that may be of a private or sensitive nature, including your name, gender, phone number, e-mail address or mailing address, payment information and IP address. We collect your IP address as part of your use of the Service. We also collect the following Personal Information from you when you create an account (“Account”) on the Website which is required to access certain parts of the Service: your full name, email address, password, and phone number.

(3)  Contact us form (https://www.pgs-support.com/contact-us) when a technical issue needs reporting

We do not collect the following types of data and information from you:

(1)    Non-Personal Information – We Do not retain browser type, browser language, web pages you visit before or after visiting our Website or using the App, URLs, platform type, click numbers, landing pages, viewed pages and the order of those pages and time spent on pages.

(2)    “Cookies” – Non-Personal Information is NOT collected, inter alia, through the use of cookies, so when accessing or using the Website, we may NOT use one or more cookies. Cookies are small text files, placed on a user’s device, which enable a website to remember user preferences.

(3)    Web Beacons – We also do not use a software technology called “clear gifs” (also known as Web Beacons). Web Beacons are small pieces of code placed on a website to monitor the behavior and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a “cookie” to the browser of a visitor viewing that page.

You are not required to provide us with this information in order to use the service. If you choose to provide us with this information, we will retain it in our records and process it only in accordance with the provisions of this Privacy Policy.

We collect and process the Personal Information referred to above based, where applicable, on your consent, where the processing is necessary for the performance of a contract between you and the Company or where the processing is necessary for the purpose of fulfilling a legitimate interest pursued by us.

What is the Purpose of Collecting this Information?

In order to access our services, users may be asked to fill in a form, providing some personal information to the Company. Answers to questions on Personal Information are not mandatory unless the fields are marked with an asterisk. Provision of the information requested in the optional fields of the registration form is not mandatory in order to receive the services and information that we provide through the Site (unless otherwise indicated in the registration form). However, failure to complete mandatory fields or providing incorrect Personal Information may prevent us from fully providing the requested information or services. Please note that you are under no legal obligation to provide us with your Personal Information, however you may not be able to enjoy our services or access the Site if you fail to do so.

The collection and processing of Personal Information is aimed at providing you with the Service (including setting up your account), to send you alerts on products or services we think may be relevant to you, and to fulfil other purposes as provided in this privacy policy.

Non-Personal Information is collected for research and statistical purposes, to enable us to develop, customize and improve the Service, based on your preferences, usage and interactions with the Service, to process your requests for information, and to provide you with the most relevant services and offers.

In addition to the above, your Personal Information allows us to provide you with technical assistance and support.

Who Else Receives this Information?

We DO NOT share or transfer information, including Personal Information, internally within our group of companies, for the purposes outlined above.

We DO NOT share Personal and Non-Personal Information with other trusted third parties,

We DO NOT share your Personal and Non-Personal Information with (i) third parties which provide services to the Company in order to allow or enable us to provide you with our Service, including analytics, email services providers and data verifiers; (ii) third parties who provide the Company services in relation to the operation of the Website; (iii) any auditors, contractors or other advisers auditing any of the Company’s business processes; and (iv) any potential purchasers or investors in the Company.

We may share your Personal Information and other information in special cases if we have a good reason to believe that it is necessary to: (i) comply with law, regulation, subpoena, request by an applicable authority or court order; (ii) detect, prevent or otherwise address fraud, security, violation of our policies or technical issues; (iii) enforce the provisions of this Privacy Policy or any other agreements between you and the Company, including investigation of potential violations thereof; or (iv) protect against harm to the rights, property or safety of the Company, its partners, its affiliates, users or the public.

Advertisements

We will NOT use a third-party advertising technology to serve advertisements when you access the Site.

Direct Marketing

We DO NOT share your full name, email address and phone number with certain third parties for the purpose of providing you with promotional materials

User Rights and Retention

You have the right to access, correct, update or object to the use of your Personal Information by making a written request to the Company by using our Contact Us page. Your requests will be dealt with in a prompt and professional manner and in accordance with applicable law.

For EU users:

Legal basis for processing

Processing of Personal Information is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and to comply with our legal obligations.

Where we rely on your consent to process your Personal Information, you have the right to withdraw or decline consent at any time – However, if we have shared your Personal Data based on your consent, you would need to address the entity with whom your data was shared to withdraw your consent. Where we rely on our legitimate interests to process your Personal Information, you have the right to object.

If you have any questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us through the contact details available below.

Since we operate globally, it may be necessary to transfer data, including Personal Information, to countries outside the European Union. In these instances, we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection or enter into legal agreements ensuring an adequate level of data protection.

Please note that the following rights specifically apply regarding your personal information: (1) Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information; (2) Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format; (3) Request rectification of your personal information that is in our control; (4) Request erasure of your personal information; (5) Object to the processing of personal information by us; (6) Request to restrict processing of your personal information by us; (7) Lodge a complaint with a supervisory authority.

If you wish to exercise any of the abovementioned rights or raise a complaint on how we have handled your Personal Information, please contact us directly at: support@pgs-support.com

Privacy Notice for California Residents

Last Revised: August 3, 2020

Introduction

This notice (“Privacy Notice”) addresses the specific disclosure requirements under the California Consumer Privacy Act of 2018 (Cal. Civ. Code §§ 1798.100–1798.199) and the California Consumer Privacy Act Regulation by the Attorney General (collectively, “CCPA”). Any terms defined in the CCPA have the same meaning when used in this Privacy Notice.

Flight Data Vision Limited (“we”, “us”, “our” or the “Company”) provides disclosures for the 12 months preceding the date the Privacy Notice was last revised, as required by the CCPA vis-à-vis California residents.

This Privacy Notice outlines our practices with respect to the information we collect from you when you use the website (www.flightdatavision) and mobile app (“Service”), the manners in which we use such information and the choices available for you.

By accessing, downloading or using our Service, you acknowledge that you have read and understood the terms of this Privacy Notice. If you disagree to any term provided herein, please do not install or use the Service.

In addition to this policy, please also review our privacy policy, which this Privacy Notice is incorporated thereto by reference, along with such other policies of which you may be notified of by us from time to time.

In our Privacy Notice, you will learn about:

What Information We Process
Sources of Personal Information
Business/Commercial Purpose for Collection
Sharing Personal Information
Selling Personal Information
User Rights Under the CCPA
Non Discrimination
Do Not Track Signals
Record Keeping
Children’s Information
Updates or Amendments to the Privacy Notice
How to Contact Us

User Rights under the CCPA

The CCPA provides consumers with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Personal Information

You may request, up to two times each year, that we disclose to you the categories and specific pieces of Personal Information that we have collected about you, the categories of sources from which your Personal Information is collected, the business or commercial purpose for collecting your Personal Information, the categories of Personal Information that we disclosed for a business purpose, any categories of Personal Information about you that we sold, the categories of third-parties with whom we have shared your Personal Information, and the business or commercial purpose for selling your Personal Information, if applicable.

Deletion Requests

You have the right to request that we delete any Personal Information collected from you and retained, unless an exception applies.

Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers, subcontractors, and consultants to delete) your Personal Information, unless an exception applies.

Exercising Your Rights

You can exercise your rights (such as access and deletion) by submitting a verifiable consumer request to our email address: support@pgs-support.com or to our physical address in the “How to Contact Us” section below.

Only you or a person authorized to act on your behalf may make a consumer request related to your Personal Information.

The request must:

Provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
Describe your request with sufficient details to allow us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.  We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

You may only request a copy of your data twice within a 12-month period

If you have any general questions about the Personal Information that we collect about you how we use it, please contact us at support@pgs-support.com.

Response Timing and Format

Our goal is to respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing within the first 45 days’ period. We will deliver our written response, by mail or electronically, at your option. Any disclosures we provide will cover only the 12-month period preceding the request. If reasonably possible, we will provide your Personal Information in a format that is readily useable and should allow you to transmit the information without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

In case of rejection, the response we provide will explain the reasons for which we cannot comply with your request.

Please note that these CCPA rights are not absolute and requests are subject to any applicable legal requirements, including legal and ethical reporting or document retention obligations.

Designating Agents

You can designate an authorized agent to make a request under the CCPA on your behalf if:

The authorized agent is a natural person or a business entity registered with the Secretary of State of California; and
You sign a written declaration that you authorize the authorized agent to act on your behalf.
If you use an authorized agent to submit a request to exercise your right to know or your right to request deletion, please mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf using the contact information below.

If you provide an authorized agent with power of attorney pursuant to Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

Non-Discrimination

You have a right not to receive discriminatory treatment for exercising your privacy rights under the CCPA.

Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Record Keeping

We will maintain records of consumer requests made pursuant to the CCPA and our responses to said requests for a minimum period of 12 months. Such information will be used for any other purpose other than records keeping requirements under the CCPA or other legal requirements such as law, court order, subpoena, warrant or other legal judicial process.

Updates or Amendments to the Privacy Notice

We reserve the right to change this Privacy Notice at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Notice on the Service and/or we will send you an e-mail regarding such changes to the e-mail address that you volunteered. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above-mentioned methods. Otherwise, all other changes to this Privacy Notice are effective as of the stated “Last Revised” date, and your continued use of the Service after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

How to Contact Us

If you have any questions (or comments) concerning this Privacy Notice, you are welcome to contact our Data Protection Officer here: support@pgs-support.com or through the following contact details

We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time.